A Simple Guide for Using Medical Alert Systems

A medical alert system is critical for ensuring the safety and well-being of older adults, especially those needing long-term health care. It provides a quick and easy way for someone to summon help in a medical emergency or other urgent situation.
Updated: March 27th, 2023
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Medical alert systems are an invaluable tool for seniors and those with medical conditions that require constant monitoring. With a push of a button, these devices can connect the user to a live operator who can provide assistance in an emergency situation. Having access to this kind of help is especially important for those living alone or far away from family members. 

However, many people don’t know how to get started when it comes to using these systems correctly. 

Let’s explore the basics of setting up and using medical alert systems so you can take advantage of their benefits as quickly as possible.

What is a Medical Alert System?

A medical alert system is a device or service that is designed to provide assistance in case of a medical emergency. 

It typically consists of a wearable device, such as a pendant or wristband, and a base station that is connected to a monitoring center.

In an emergency, the wearer can press a button on the wearable device to send an alert to the monitoring center. 

The monitoring center then contacts the appropriate emergency services or designated family or caregivers, providing them with the wearer's location and medical information.

Medical alert systems are commonly used by elderly or disabled individuals who may be at risk of falls or other medical emergencies and who live alone or with limited support. 

They can also provide peace of mind to family members and caregivers who may not be able to be physically present at all times.

Benefits of Having a Medical Alert System

There are several benefits of having a medical alert system, including:

  • Prompt emergency response

In case of a medical emergency, a medical alert system can provide immediate assistance by connecting the wearer to emergency services or designated contacts. 

This can be particularly helpful in situations where the wearer is unable to call for help or reach a phone.

  • Increased independence

Medical alert systems can enable elderly or disabled individuals to live independently with the peace of mind that help is available at the touch of a button.

  • 24/7 monitoring

Medical alert systems typically provide round-the-clock monitoring, ensuring that the wearer can get assistance at any time, day or night.

  • Customizable features

Many medical alert systems come with customizable features, such as fall detection, GPS tracking, and medication reminders, which can be tailored to the wearer's specific needs and preferences.

  • Peace of mind

Having a medical alert system can provide peace of mind to both the wearer and their family members or caregivers, knowing that help is always available in case of an emergency.

Overall, a medical alert system can provide an added layer of safety and security for individuals who may be at risk of falls, accidents, or medical emergencies.

How to Choose the Right Medical Alert System

Choosing the right medical alert system can be a challenging task, but here are some factors to consider:

  • Type of system

There are various types of medical alert systems available, including those with a wearable device and base station, mobile systems, and smartwatch or smartphone apps. 

Consider which type of system would best suit the user's needs and lifestyle.

  • Monitoring services

Look for a medical alert system with 24/7 monitoring services to ensure that the user can get assistance at any time. 

Also, consider the response time and the qualifications and training of the monitoring center staff.

  • Features

Consider the features offered by different medical alert systems, such as fall detection, GPS tracking, medication reminders, and voice communication. 

Choose a system that offers features that are relevant to the user's needs and preferences.

  • Cost

Medical alert systems can vary in price, depending on the type of system, features, and monitoring services offered. Consider the costs involved and whether the system is affordable and provides value for money. Many Long-Term Care Insurance policies will pay benefits for medical alert systems.

Reviews and ratings

Read reviews and ratings from other users and experts to get an idea of the reliability and effectiveness of different medical alert systems.

Customer service

Choose a medical alert system with excellent customer service, including easy installation, setup, and troubleshooting support.

Overall, it is important to choose a medical alert system that meets the user's specific needs and provides reliable and effective assistance in case of an emergency.

Installation and Setup Instructions for Your Medical Alert System

The installation and setup process for a medical alert system will depend on the specific system you choose. However, here are some general instructions:

Unbox the system

Remove the medical alert system from its packaging and make sure all the components are included.

Connect the base station

If the system comes with a base station, plug it into a power outlet and connect it to a phone line or internet connection, depending on the type of system.

Test the system

Test the system to make sure it is working correctly. 

Press the emergency button on the wearable device or the base station to trigger an alarm and confirm that the monitoring center receives the signal.

Register the system

Follow the registration instructions provided with the system to activate and register the device.

Customize the settings

Depending on the features of the system, you may need to customize the settings, such as adding emergency contacts or setting up medication reminders.

Wear the device

Put on the wearable device, such as a pendant or wristband, and ensure it is comfortable and secure.

Train the user 

If the user is not familiar with the system, provide them with training on how to use it, including how to trigger an emergency alert, how to charge the device, and how to test the system regularly. 

It is important to follow the manufacturer's instructions carefully when installing and setting up a medical alert system to ensure it works correctly in case of an emergency.

What to Look for in a Quality Monitoring Company

When selecting a monitoring company for your medical alert system, here are some factors to consider:

  • Certification

Look for a monitoring company that is certified by an industry association, such as The Monitoring Association (TMA) or Underwriters Laboratories (UL). 

Certification indicates that the company meets specific standards for quality and safety.

  • Response time

Ask about the average response time for emergency calls and how the company handles emergencies, including whether they contact emergency services or designated contacts.

  • Availability

Look for a monitoring company that provides round-the-clock monitoring services, including weekends and holidays.

  • Staff qualifications

Inquire about the qualifications and training of the monitoring center staff, including whether they have medical training or certifications.

  • Customer service

Choose a monitoring company that provides excellent customer service, including easy access to support and troubleshooting assistance.

  • Reputation

Read reviews and ratings from other customers to get an idea of the company's reputation and reliability.

  • Technology

Look for a monitoring company that uses state-of-the-art technology, such as GPS tracking or fall detection, to provide accurate and efficient assistance.

Choosing a quality monitoring company is essential to ensure that your medical alert system functions correctly and provides reliable assistance in case of an emergency.

Final Word

Medical alert systems are a great way to ensure that you or your loved one can get help quickly in an emergency. With the right system, you will have peace of mind knowing that help is only a button press away.

There is no single perfect solution for everyone, as there are many different types of medical alert devices available on the market today.

Consider all factors when selecting the best option for yourself or your family member, such as the cost and features offered by each device, before deciding.

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